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  1. Opening hours (closed from Lunar New Year’s Eve to the third day of Lunar New Year)
    1. Beitou Resort facilities:
      1. Recreation Center
        • Mon - Fri: 15:00 - 22:00.
        • Weekends, national holidays, and winter/summer vacations: 09:00 - 22:00.
      2. Evacuation Experience Center
        • For information on Evacuation Experience Center opening hours, guided tours, and visits, please refer to the Evacuation Experience Center website [link].
      3. Classrooms
        • Mon – Sun: 08:00 - 22:00.
    2. Metro Inn is open all year round.
  2. Services:
    1. Recreation Center: Venue rentals.
    2. Evacuation Experience Center: Touring services.
    3. Training room: Venue rentals.
    4. Metro Inn: Hotel accommodations.
    5. General information: Staff at the Information Counter will answer any questions about Beitou Resort.
    6. Lost and found: Contact the Information Counter for assistance locating lost children or property.
    7. Medical treatment: Contact the Information Counter for assistance in case of customer injury occurring at Beitou Resort.
    8. Accessibility services: Wheelchair rentals, domestic fax services for people with hearing and vision impairments, and navigation assistance are available.
    9. Breastfeeding room: Contact the Information Counter for access.
  3. The most up-to-date regulations will prevail in all cases. In situations not covered by the regulations, the TRTC may follow relevant laws or announcements made by Beitou Resort. Please contact the Information Counter for any enquiries.
  4. Our 24hr AI Customer Service. Suggestion boxes are also available for customer feedback, or you may also contact us via Feedback Online