| 1. | Reservations: | |
| (1) | Reservations for single guests or groups of 10 or more people should be booked via the Taipei City Government’s City Services Platform [link]. | |
| (2) | Groups of 10 or more people should make a reservation at least 7 business days in advance (excluding holidays and public holidays). | |
| (3) | The number of visitors in a party is calculated by headcount, regardless of age (i.e. all children including those under 6 years old count as 1 person). | |
| (4) | Reservations are only valid if the TRTC sends notice that the reservation was approved. | |
| (5) | Groups of 10 or more people wishing to cancel or change their reservation date for any reason, please notify the TRTC one day before the visit date (excluding holidays and public holidays). | |
| 2. | For group reservations, the reservation applicant is responsible for leading their group into the Beitou Depot and must show ID documentation at the Evacuation Experience Center service desk, plus complete identity verification and headcount of group members before entering. | |
| 3. | If guided tours are unavailable, TRTC will notify the applicant to alter the visit time or cancel. | |
| 4. | Students under the age of 12 (elementary school and below) should be accompanied by a teacher or parent. | |
| 5. | No rowdy behavior, running, eating, drinking, smoking, or chewing of gum or betel nut. | |
| 6. | How tours operate: | |
| (1) | Guided tour sessions start at 09:00, 10:40, 14:00, and 15:30. | |
| (2) | Guided tours will take place in individual groups. Each group should not exceed 50 people. | |
| (3) | Individual visitors or groups of less than 10 are encouraged to join the guided tours. Guides will adjust groupings and tours as they see fit to suit on-site circumstances. | |
| (4) | To ensure the quality of guided tours and visitor safety during the experience, group visitors of 10 people or more are limited to 50 people per session; individual visitors are limited to 100 people per session. | |
| (5) | Tour guide service is in Mandarin Chinese only. If the group or individual applying for a visit needs tour guides in other languages, please bring your own translator. | |
| 7. | Please do not hesitate to call us if you have any other questions. Contact number: +886-2-2893-0105 ext. 8399 (office hours 09:00 -12:10 and 13:30 -17:00, Wed.-Sat.) | |
Tour Rules
2025-05-17
For callers in Taipei City, please dial 1999 for the Citizen Hotline.
For callers outside of Taipei City, please dial 886-2-27208889.
24hr Customer Service: 886-2-2536-3001
Address: No. 88, Lane 527, Da-Ye Road, Beitou District, 11268, Taipei City, Taiwan
Copyright Taipei Rapid Transit Corporation All Rights Reserved
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